Refund Policy

Last updated: 8 June 2026

1. Free trial

A 7-day free trial is offered for the Analyst plan to new users. No charge during the trial. You can cancel any time before trial end; if you do not cancel, your card is charged at trial end for the first billing period.

2. 14-day money-back guarantee

If you are not satisfied with OPTICGAMMA, request a refund within 14 calendar days of your first paid invoice. We will refund the full amount of that invoice to your original payment method within 7–10 business days. This applies to the first paid invoice only.

3. After 14 days — monthly plans

No partial refunds for partially-used months. You may cancel at any time; access continues until the end of the paid period. No invoice is raised thereafter.

4. After 14 days — annual plans

If you cancel an annual plan after 14 days but before its renewal, we refund:

(amount paid) × (months remaining / 12) × 0.85

The 15% retention fee covers Razorpay processing and amortised acquisition cost.

5. Service issues

If a documented OPTICGAMMA outage causes more than 24 cumulative hours of unavailability in a billing month, you may request a pro-rata service credit for that month. Credits apply to the next invoice.

6. Pro-tier API misuse

Pro and Institutional tiers do not qualify for refunds where the API has been used to download data at scale (we publish per-tier monthly call budgets).

7. How to request

Email support@glaumtac.com from the email on the account, citing the invoice id. We aim to respond within 2 business days and process approved refunds within 7–10 business days.

8. Exceptions

Where Indian consumer law or RBI rules mandate a refund right that exceeds this policy, those rules prevail.